Terms & Conditions of Sale

Website: https://www.toyotaworldwide.eu

Business Name: R2A group, MB

Company Registration Number: 306168417

VAT Number: LT100015494513

Registered Office: Pramonės pr. 6-113, LT-51267 Kaunas, Lithuania

Email: info@toyotaworldwide.eu

Telephone: +370 639 51234

Throughout these Terms the above entity shall be referred to as the "Seller", "Toyota Worldwide", "we", "our" or "us".

For the purposes of these Terms:

Account means a registered customer profile created on the Website.

Business Customer (B2B) means any natural or legal person acting for purposes relating to its trade, business, craft or profession.

Consumer (B2C) means any natural person acting for purposes outside their trade, business or profession.

Dropshipping means the business model whereby Products are supplied directly from the Seller's supplier or manufacturer to the Customer without prior storage by the Seller.

Manufacturer means the original manufacturer of the vehicle or original equipment component.

OEM Product means an Original Equipment Manufacturer component manufactured either by the vehicle manufacturer or by an authorized original equipment supplier.

OE Number means the manufacturer's original part number assigned to a specific Product.

Order means the Customer's request submitted through the Website to purchase Products.

Product means any automotive part, accessory or related item offered for sale through the Website.

Supplier means any authorized distributor, wholesaler or manufacturer supplying Products to the Seller.

VIN means the Vehicle Identification Number assigned by the vehicle manufacturer.

These Terms govern:

• access to and use of the Website
• registration of customer accounts
• quotations
• product information
• ordering procedure
• payment
• invoicing
• delivery
• ownership transfer
• product conformity
• warranties
• returns
• refunds
• liabilities
• dispute resolution.

Separate policies published on the Website, including but not limited to the Privacy Policy, Cookie Policy, Return Policy, Shipping Policy and Warranty Policy, form an integral part of these Terms.

You may purchase Products only if:

• you are at least 18 years of age
• you possess legal capacity to enter legally binding agreements
• the information you provide is accurate
• you comply with all applicable laws.

Where an Order is placed on behalf of a company or organization, the individual placing the Order confirms that they are duly authorized to bind that entity.

Toyota Worldwide operates as an online retailer specializing exclusively in genuine OEM Toyota automotive parts.

The Seller primarily operates using a dropshipping fulfilment model. Products may therefore be shipped directly from manufacturers, authorized distributors or logistics partners located within or outside Lithuania.

The Seller does not guarantee that every Product displayed on the Website is physically stored in Lithuania.

Estimated delivery times remain estimates only and may vary depending upon supplier stock availability, transportation delays, customs procedures where applicable and force majeure events.

The Website offers only new genuine Original Equipment Manufacturer (OEM) automotive parts unless expressly stated otherwise. No aftermarket, refurbished, remanufactured or used parts are intentionally offered unless clearly identified.

Photographs shown on the Website are illustrative only. Actual packaging, labels, colours, markings or manufacturer branding may differ without affecting Product conformity.

Manufacturers may update Product appearance, packaging or production references without prior notice. Such changes shall not constitute defects.

While every reasonable effort is made to ensure the accuracy of Product descriptions, specifications, compatibility information and pricing, errors may occasionally occur.

The Seller does not warrant that:

• every Product description is error-free
• every illustration exactly matches the delivered Product
• every compatibility database is complete
• manufacturers' catalogues are always up to date.

Information displayed on the Website may originate from manufacturers, suppliers or third-party cataloguing systems. The Seller cannot guarantee that such external information is always accurate.

Unless otherwise stated:

• all prices displayed for EU Consumers include applicable VAT
• Business Customers may view prices excluding VAT where legally permitted
• delivery charges are shown separately during checkout.

The Seller reserves the right to modify prices at any time before an Order has been accepted. Price changes do not affect Orders already confirmed.

Obvious pricing errors caused by technical malfunction, system failure or human error shall not bind the Seller. Where such an error occurs, the Seller may cancel the affected Order and refund any payments received.

Customers may create an Account to simplify future purchases. The Customer agrees to:

• provide accurate information
• promptly update inaccurate information
• maintain confidentiality of login credentials
• immediately notify the Seller regarding unauthorized account use.

The Seller shall not be liable for losses resulting from unauthorized use of Customer credentials. The Seller reserves the right to suspend or terminate Accounts used fraudulently or in breach of these Terms.

Orders are placed electronically through the Website. Before submitting an Order, the Customer is responsible for carefully reviewing:

• selected Products
• quantities
• OE numbers
• vehicle information
• billing information
• shipping address
• contact information.

By clicking "Place Order", "Confirm Order", or an equivalent button, the Customer submits a legally binding offer to purchase the selected Products. Automatic confirmation that an Order has been received does not constitute acceptance of the Order. A contract is concluded only once the Seller expressly accepts the Order or dispatches the Products.

The Seller reserves the right to refuse any Order where Products are unavailable, pricing errors occurred, fraud is suspected, sanctions regulations prohibit the transaction, payment cannot be verified or incorrect customer information has been supplied.

The Seller may, at the Customer's request, provide assistance in selecting Products based on the Vehicle Identification Number (VIN), OE number or other information supplied by the Customer. Such assistance is provided using manufacturer databases, supplier catalogues and technical information available at the time of review.

The Customer remains solely responsible for ensuring that all information supplied to the Seller is complete, accurate and current.

The Seller shall not be responsible for incompatibility where:

• incorrect or incomplete VIN information has been provided
• an incorrect OE number has been supplied by the Customer
• the vehicle has been modified, rebuilt, converted or fitted with non-original components
• the actual vehicle specification differs from manufacturer production records
• the Customer declines to provide information reasonably requested for compatibility verification.

Compatibility advice is provided in good faith using available technical information and does not constitute an independent engineering inspection or guarantee of fitment. Nothing in this clause limits mandatory consumer rights under applicable law.

The Customer agrees to:

• purchase Products only for lawful purposes
• provide truthful information
• inspect delivered Products before installation
• ensure Products are installed by suitably qualified personnel where appropriate
• follow manufacturer installation instructions
• refrain from using damaged Products
• notify the Seller promptly regarding any issues.

Failure to comply with these obligations may affect warranty rights where permitted by applicable law.

All Products displayed on the Website are subject to availability. Due to the Seller's dropshipping business model, Product availability is based on inventory information provided by manufacturers, authorized distributors and logistics partners.

Inventory displayed on the Website is updated regularly; however, real-time stock availability cannot be guaranteed. A Product displayed as "In Stock", "Available", "Ships within X days" or similar does not constitute a legally binding guarantee that the Product is immediately available for dispatch.

If a Product becomes unavailable after an Order has been placed, the Seller may cancel the affected Product, offer an equivalent OEM replacement where available, offer revised delivery times, or refund the unavailable Product in full.

Submission of an Order by the Customer constitutes an offer to purchase Products. Receipt of an automatically generated confirmation email merely confirms receipt of the Order and does not constitute acceptance by the Seller.

A purchase contract is concluded only when the Seller expressly confirms acceptance of the Order, issues an invoice confirming acceptance, or dispatches the Products.

The Seller reserves the right to reject an Order for legitimate reasons including pricing errors, supplier stock shortages, discontinued Products, sanctions compliance, fraud prevention, export restrictions, incorrect Customer information or inability to verify payment. Where an Order is rejected after payment has been received, the Seller shall refund the relevant amount using the original payment method unless otherwise agreed.

Prices displayed on the Website are shown in Euro (EUR). Prices applicable to Consumers include Value Added Tax (VAT), unless clearly stated otherwise. Prices applicable to Business Customers may be displayed excluding VAT where permitted under applicable tax legislation.

Delivery costs, customs duties, import taxes or similar governmental charges, where applicable, are displayed separately before completion of checkout whenever reasonably possible.

The Seller reserves the right to modify prices at any time before accepting an Order. Accepted Orders remain unaffected by subsequent price changes. Obvious pricing mistakes resulting from technical malfunction, software errors or human error shall not bind the Seller. Where an obvious pricing error has occurred, the Seller may cancel the affected Order and issue a full refund.

The Seller accepts payments through Stripe, PayPal, Bank Transfer and other payment methods displayed on the Website. Available payment methods may vary depending on Customer location.

Orders are generally processed only after successful payment authorization. Where payment authorization fails, the Seller has no obligation to reserve Products. Bank transfer payments are processed after cleared funds have been received.

The Seller reserves the right to verify payments in order to prevent fraud. Additional identity verification may be requested where unusual transactions are detected.

All transactions are processed in Euro unless expressly stated otherwise. Currency conversion fees imposed by payment providers remain the responsibility of the Customer. Exchange rates applied by banks or payment processors are outside the Seller's control.

VAT invoices are issued electronically. Electronic invoices shall be considered original accounting documents. Business Customers are responsible for providing accurate invoicing information before placing an Order. Once issued, invoices may only be amended where legally permissible.

The Seller reserves the right to delay processing while verifying suspicious Orders. Verification may include identity confirmation, payment verification, billing address validation, fraud screening and communication with payment providers.

Orders suspected of fraud may be cancelled without liability. The Seller may refuse future Orders from Customers previously involved in fraudulent activities.

Products are delivered throughout the European Union. Delivery is performed through logistics partners selected by the Seller. Products may be dispatched directly from manufacturers or authorized distributors. Multiple Products ordered together may arrive in separate shipments.

Estimated delivery dates are indicative only. Delays caused by manufacturers, customs authorities, transport companies, force majeure events or governmental restrictions do not automatically constitute breach of contract. The Seller shall make commercially reasonable efforts to inform Customers regarding significant delivery delays. Delivery time estimates begin only after payment has been successfully received and the Order accepted.

Customers are responsible for providing a complete and accurate delivery address. Products returned because of incorrect address information may incur additional delivery charges. The Seller shall not be responsible for delays resulting from inaccurate Customer information.

For Consumer Customers, the risk of accidental loss or damage passes upon physical receipt of the Products by the Consumer or a person designated by the Consumer. Where the Consumer independently appoints a carrier not offered by the Seller, risk transfers upon delivery to that carrier.

For Business Customers, risk transfers upon delivery of the Products to the first carrier unless otherwise agreed in writing.

Ownership of Products transfers only after the Seller has received full payment. Until ownership transfers, the Customer shall not pledge, sell or otherwise dispose of unpaid Products. Applicable mandatory law shall prevail where retention of title rules differ.

Customers should inspect all deliveries immediately upon receipt. Visible transport damage should, where reasonably possible, be noted with the courier before accepting delivery. Hidden transport damage should be reported without undue delay after discovery.

Customers should retain original packaging, shipping labels, photographs of damage and courier documentation. Failure to report transport damage immediately does not automatically remove statutory Consumer rights but may affect claims against the carrier where permitted by law.

Products should be inspected before installation. Installed Products are deemed accepted unless a manufacturing defect that could not reasonably have been detected prior to installation is subsequently discovered.

The Seller strongly recommends installation by qualified automotive technicians. Incorrect installation may void manufacturer warranties where permitted under applicable warranty conditions.

The Seller shall not be liable for damage resulting from improper installation, misuse, racing use, unauthorized modification, incompatible vehicle alterations or failure to follow manufacturer instructions.

Labour costs associated with removal or reinstallation are recoverable only where required under mandatory applicable law or expressly accepted by the Seller in writing.

Vehicle manufacturers regularly revise components during production. Original part numbers may be superseded by newer manufacturer references. Packaging, branding, country of manufacture or supplier markings may differ without affecting authenticity. Such revisions do not constitute non-conformity. The Seller supplies genuine OEM Products corresponding to the manufacturer's current replacement references unless otherwise stated.

Before installation the Customer should verify OE number, Product dimensions, electrical connectors where applicable, mounting points, visible condition and quantity supplied. Products that appear visibly incorrect should not be installed. Customers should contact the Seller immediately where any discrepancy is identified. Continued installation after identifying an obvious discrepancy may affect available remedies to the extent permitted by applicable law.

This Section applies only to Consumers purchasing Products for purposes outside their trade, business or profession. Unless an exception under applicable law applies, Consumers have the right to withdraw from a distance purchase contract within fourteen (14) calendar days without giving any reason.

The withdrawal period expires fourteen (14) calendar days after the Consumer, or a third party indicated by the Consumer (other than the carrier), acquires physical possession of the Products.

To exercise the right of withdrawal, the Consumer must notify the Seller before the withdrawal period expires by means of a clear statement sent by email or other durable medium. The Consumer may use the standard withdrawal form provided by the Seller but is not required to do so. The burden of proving that the withdrawal right was exercised within the legal deadline rests with the Consumer.

Where the Consumer lawfully withdraws from the contract, the Seller shall reimburse all payments received for the returned Products, including the cost of the least expensive standard delivery method offered by the Seller. Additional delivery costs resulting from the Consumer choosing a premium delivery option are not refundable.

Refunds shall be made without undue delay and no later than fourteen (14) calendar days after the Seller receives the returned Products or acceptable evidence that they have been returned, whichever occurs first. Refunds shall be issued using the same payment method used for the original transaction unless otherwise agreed. The Seller may withhold reimbursement until the returned Products have been received or proof of shipment has been provided.

Consumers must return Products without undue delay and no later than fourteen (14) calendar days after notifying the Seller of withdrawal. Returned Products should be complete, include all accessories, include original manufacturer packaging where reasonably possible, and include labels, manuals and documentation supplied with the Product.

Consumers are responsible only for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the Products. The Seller shall not refuse a lawful withdrawal solely because original packaging has been opened where the Product remains otherwise compliant with statutory requirements.

The statutory right of withdrawal does not apply where exclusions under applicable law are met. Without limiting applicable legislation, the right of withdrawal may not apply to:

• Products manufactured to the Consumer's individual specifications
• Products specially ordered or sourced specifically for an individual Customer where permitted by applicable law
• sealed Products which are not suitable for return for health or hygiene reasons once unsealed
• Products inseparably mixed with other goods after delivery.

Where the Seller relies on an exception to the withdrawal right, the Customer shall be informed before completing the Order. Any statutory rights relating to defective or non-conforming Products remain unaffected.

The Seller supplies only genuine OEM Products unless expressly stated otherwise. OEM Products may originate from vehicle manufacturers, authorized original equipment suppliers or officially approved distribution networks.

Manufacturers may replace earlier part numbers with superseding references. Receipt of a superseded genuine OEM part shall not constitute non-conformity provided the replacement corresponds to the manufacturer's official interchange information.

Vehicle manufacturers frequently introduce production changes without altering the external appearance of vehicles. Compatibility depends on numerous factors including but not limited to VIN, production date, engine code, gearbox code, factory options, regional specifications, software versions, and previous repairs or modifications.

Compatibility information displayed on the Website is intended as guidance only unless expressly confirmed in writing following review of complete vehicle information. Customers remain responsible for verifying compatibility before installation.

Consumers benefit from statutory legal guarantees provided under applicable European Union and Lithuanian legislation. The Seller shall be liable for any lack of conformity existing at the time of delivery and becoming apparent within the statutory limitation period. Consumers shall notify the Seller within a reasonable period after discovering a lack of conformity.

Where a Product does not conform to the contract, the Consumer may be entitled to remedies provided by applicable law, including repair, replacement, price reduction, termination of the contract, or refund. Statutory rights cannot be waived or limited by these Terms.

Certain Products may be accompanied by a manufacturer's commercial warranty. The existence, duration and scope of any commercial warranty are determined solely by the manufacturer. Unless expressly stated otherwise, the Seller does not provide an independent commercial warranty beyond statutory obligations. Commercial warranties do not affect statutory Consumer rights.

Without prejudice to mandatory law, warranty coverage does not extend to damage caused by:

• improper installation
• failure to follow manufacturer instructions
• accidental damage
• misuse
• racing or competition use
• commercial abuse
• unauthorized repairs
• improper storage
• incorrect maintenance
• use with incompatible components
• electrical overload
• corrosion caused by external factors
• modifications performed after delivery.

Customers should notify the Seller promptly after discovering a suspected defect. Warranty claims should include Order number, invoice, description of the defect, photographs where appropriate, VIN where relevant and diagnostic reports where applicable.

The Seller may request additional technical documentation reasonably necessary to assess the claim. Products should not be dismantled, modified or destroyed before inspection unless necessary for safety reasons.

Certain returns may require a Return Merchandise Authorization (RMA) number issued by the Seller. Products returned without prior authorization may experience processing delays. Issuing an RMA number does not constitute acceptance of the return or warranty claim.

Unless otherwise required by law or agreed by the Seller, Customers are responsible for the cost of returning Products. Where a warranty or conformity claim is accepted, reasonable return shipping costs may be reimbursed where required under applicable law. Customers should use tracked shipping services for returned Products. The risk of loss during return shipment remains with the sender until the Products are received by the Seller or the designated inspection location, unless mandatory law provides otherwise.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law. In particular, nothing in these Terms limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, intentional misconduct, gross negligence where liability cannot legally be excluded, or mandatory Consumer rights under applicable law.

Subject to the above, the Seller shall not be liable for indirect or consequential losses, including but not limited to loss of profits, loss of revenue, loss of contracts, loss of business opportunities, loss of goodwill, business interruption, loss of anticipated savings, loss of production or loss of use of a vehicle.

The Seller shall not be liable for delays caused by manufacturers, suppliers, logistics providers, customs authorities or other third parties outside the Seller's reasonable control. Unless mandatory law provides otherwise, the Seller shall not be liable for workshop labour costs, diagnostic costs, towing expenses, vehicle rental costs, accommodation costs, travel expenses or business interruption losses.

Any liability of the Seller shall, to the maximum extent permitted by law, be limited to the purchase price paid for the affected Product.

The Seller shall not be liable for failure or delay in performing contractual obligations caused by events beyond its reasonable control. Force majeure events include, without limitation, natural disasters, floods, fires, earthquakes, pandemics, epidemics, governmental restrictions, sanctions, armed conflicts, terrorism, cyberattacks, power outages, transport disruptions, customs delays, strikes, shortages of raw materials, and manufacturer production stoppages.

Performance of the affected obligations shall be suspended for the duration of the force majeure event. Where force majeure continues for more than sixty (60) consecutive days, either party may terminate the affected Order without liability, except for obligations already performed.

All intellectual property rights relating to the Website remain the exclusive property of the Seller or its licensors. This includes trademarks, logos, graphics, product catalogues prepared by the Seller, software, databases, website layout, text and photographs created by the Seller.

Product names, vehicle manufacturer trademarks and OEM references remain the property of their respective owners. References to vehicle manufacturers are used solely for Product identification and compatibility purposes. Nothing contained within the Website grants any licence to use intellectual property without prior written consent.

This Section applies only to Customers acting within their trade, profession or business. Business Customers confirm that they possess appropriate technical knowledge necessary for ordering automotive parts.

Business Customers are responsible for independently verifying OEM numbers, vehicle specifications, technical compatibility and installation requirements. Statutory Consumer protection provisions do not apply to Business Customers except where mandatory law provides otherwise.

Business Customers shall inspect Products immediately upon delivery and notify the Seller of visible defects without undue delay. Hidden defects shall be reported promptly after discovery. Delay in reporting defects may affect available remedies where permitted by applicable law.

Customers shall comply with all applicable export control legislation. Products shall not be exported where prohibited by applicable sanctions or export regulations. The Seller reserves the right to refuse Orders where export restrictions may apply.

The Seller complies with applicable European Union sanctions legislation. Orders involving sanctioned persons, entities, territories or prohibited transactions may be cancelled. Payments received in connection with prohibited transactions shall be handled in accordance with applicable law.

Personal data are processed in accordance with the Seller's Privacy Policy and applicable data protection legislation, including Regulation (EU) 2016/679 (General Data Protection Regulation). Personal data shall be processed only for legitimate business purposes including Order processing, payment administration, delivery, warranty administration, legal compliance and fraud prevention.

By using the Website, Customers consent to receiving communications electronically. Electronic communications include Order confirmations, invoices, shipping notifications, warranty correspondence and legal notices. Electronic communications satisfy any legal requirement that communications be made in writing where permitted by applicable law.

The Seller may amend these Terms from time to time. Updated Terms become effective upon publication on the Website unless otherwise specified. Amendments shall not affect Orders accepted before the revised Terms become effective.

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect. Any invalid provision shall be interpreted, to the greatest extent possible, in a manner consistent with applicable law and the original commercial intent.

The Seller may assign or transfer its rights and obligations under these Terms where permitted by law. Customers may not assign their rights or obligations without the Seller's prior written consent, except where mandatory legislation provides otherwise.

These Terms shall be governed by the laws of the Republic of Lithuania. Where mandatory Consumer protection legislation of the Consumer's country of residence provides a higher level of protection, such mandatory provisions shall prevail.

The Seller encourages Customers to contact Customer Support before initiating formal legal proceedings. Consumers residing within the European Union may have the right to submit disputes to competent consumer dispute resolution bodies in accordance with applicable legislation. Nothing in these Terms limits the Consumer's right to seek judicial protection before competent courts.

Consumers wishing to exercise their statutory right of withdrawal may use the following form.

To: R2A group, MB, Pramonės pr. 6-113, LT-51267 Kaunas, Lithuania, Email: info@toyotaworldwide.eu

I hereby give notice that I withdraw from my contract of sale of the following goods:

• Order Number:
• Invoice Number:
• Product(s):
• Ordered on:
• Received on:
• Consumer Name:
• Address:
• Email:
• Telephone:
• Signature (only if submitted on paper):
• Date:

Questions regarding these Terms may be directed to:

R2A group, MB · Registration No. 306168417 · VAT No. LT100015494513 · Pramonės pr. 6-113, LT-51267 Kaunas, Lithuania

Email: info@toyotaworldwide.eu · Telephone: +370 639 51234 · Website: https://www.toyotaworldwide.eu